Frequently Asked Questions



children•  How much does it cost?
tick Visit "Rates" section on this web and find special offers.

•  How do I pay?
tick Bank transfer.
tick By card via Paypal (5% extra fee).

•  Is it secure for my children?
tick The teachers have their CRB / DBS Check. Audio from Skype classes will be recorded for future reference.

•  Do I need a book?
tick Materials are provided by your teacher and are always adapted to your needs.

•  What happens if I cancel a lesson?
tick You can always cancel or reschedule a session if you're not able to have it. You must give at least 48 hours notice before the class by email or phone. Otherwise you'll have to pay the full price of the lesson if you're cancelling it or half the price to reschedule.

•  What happens if I'm not happy with my teacher?
tick In the unlikely event you are not happy with your teacher, you can ask for a change and you can continue your lessons with a teacher who matches better with you with no extra costs.

•  Can I receive a refund?
tick If you have paid in advance for lessons that you are not going to take you can receive a full refund if you cancel within 48 hours.  Block lessons are not refundable.

•  Any further questions?
tick Go to "Contact" section on this web.